Transvideo International Warranty
Transvideo S.A gives the warranty set forward below.
The limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase.
The TWO YEARS warranty can be extended for free to THREE YEARS by registering your product online within the first month of the purchase.
REFURBISHED products are covered by a ONE YEAR warranty.
Transvideo equipment is warranted under normal use, against defective materials or workmanship as follows:
Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of TWO YEARS from the date of original purchase.
Labor: For a period of TWO YEARS (one year for refurbished units) from the date of original purchase, labor will be provided free of charge by our factory service centers or designated service facilities located in country where the product have been purchased, or by the factory.
When returning equipment under this warranty, you must pre-pay the shipping charges, and you must enclose the Bill of Sale or other proof of purchase with a complete explanation of the problem. During your TWO-YEAR warranty period, repairs will be made and the equipment return-shipped to you free of charge, with economy service (shipping charges apply if priority delivery expected). After your warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the equipment return shipped to you. (shipping charges apply). If you disapprove, we will return-ship the equipment at no charge to you. (shipping charges apply). Non-Transvideo brand peripheral equipment and software which may be distributed with Transvideo products are sold “AS IS” without warranty of any kind by Transvideo, including any implied warranty regarding merchantability or fitness for a particular purpose. The manufacturer or producer gives the sole warranty with respect to such non-transvideo brand items.
Transvideo shall have no responsibility under this limited warranty for use of Transvideo product in conjunction with incompatible equipment or peripheral equipment.
In order to obtain warranty service, contact the authorized Transvideo retail dealer from whom you purchased the product or contact the factory:
By phone+33 2 3222 3000
By email service
You will be directed to the nearest service facility for your product.
If there is no service facility in your region, you will receive a RAN (Return Authorization Number) and instruction to return your product to the factory.
This Limited Warranty covers all defects encountered in normal use of the equipment and does not apply in the following cases:
Loss or damage to the equipment due to abuse, mishandling, accident, improper maintenance, or failure to follow operating instructions;
If the equipment is defective as a result of leaking batteries, sand, dirt or water damage; If defects or damages are caused by the use of unauthorized parts or by service other than our authorized agent.
This Limited Warranty does not cover cabinet (exterior finish).
This warranty does not cover units sold to military operations or avionics. These uses are covered only by such specific warranty as Transvideo may issue with such sales.
This Limited Warranty does not apply to accessories or consumables for the product, which are sold “AS IS”, without warranty of any kind by Transvideo.
Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card is most important in order to be sure you are contacted right away should there be a safety inspection, modification or product recall under applicable laws or regulations.
NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED. TRANSVIDEO SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF TRANSVIDEO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST TRANSVIDEO BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY TRANSVIDEO AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF TRANSVIDEO. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT.